My iTunes is updated to the most current version. The digital codes entered into the sites now say they've been redeemed.īoth Paramount and Disney say this is an iTunes problem. These codes were new, taken out of the package by me. I can't find anywhere to check for icloud purchases. I've checked in the downloaded items sections. I've already logged out and logged it back in to iTunes. If you choose iTunes, it takes you back to the Redeem screen within the app and it reacts the same way (enter the code, nothing happens, nothing shows up in iTunes, etc.).
After going to the company websites and entering the code, it gives you the option to redeem your copy for their player (Ultraviolet or Disney Movies Anywhere) or iTunes.
When contacting us, please be sure to include the following information: Movie title and 6-digit stock number listed on the base of the spine of your DVD or Blu-ray package. It accepts the code (the redeem button is grayed out now), but there's no movie in your library.īoth times, when the above doesn't work I go to the company websites of Paramount and Disney to redeem it. What if I lost my digital movie code If your Digital Movie code was missing, lost, or blank, please submit an email via our Contact Us page. I go to redeem the code (first by choosing 'Redeem' under the Account menu in iTunes, and enter the code. This is the second time this has happened, and both times were from different companies (Paramount and Disney).